1. Introduction
Welcome to Beyond The Hedge (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website, ordering of products, and receipt of services. By placing an order or using our services, you agree to these Terms.
2. Product Descriptions & Variability
All product designs consist of artificial materials—such as plastic stems, leaves, petals, and other componenets—unless otherwise stated (such as if a listing specifies silk flowers, for example). Where possible, sustainable packaging, such as recycled packaging, may be used. Products may feature varied construction such as florist tape, bendable plastic stems, hot glued components, etc. As such,
variations in colour, texture, shape, or assembly between items should be expected—even within the same design.
3. Photographs & Actual Product Differences
Product photographs are for illustrative purposes only and may not perfectly reflect the final product. Colours, textures, dimensions, and overall appearance may vary due to differences in lighting, screens, manufacturing, or assembly.
4. Shipping & Handling Disclaimer
Products may become compressed or otherwise altered during the shipping process. While we package items with care, Beyond The Hedge is not liable for minor deformations or aesthetic changes resulting from transit—these often self- correct upon unpacking.
Refunds may be eligible if a product arrives broken. You must inspect your delivery immediately upon receipt. If you believe the product is damaged, defective, or significantly not as described, you must notify us within 5 calendar days of delivery, with photos and description.
Returns or replacements are granted at our discretion. Products must be unused, in original condition, and returned with original packaging (unless packaging caused the damage). Return shipping may be your responsibility, unless determined otherwise. If approved, refunds will be processed to the original payment method within 14 days of receiving the return. Custom orders may only be refunded or replaced in exceptional circumstances.
5. Custom & Original Designs
We offer both original and custom-designed artificial floral arrangements. Custom orders are created based on your specific requests.
These generally include colors (specific tones are not guaranteed), design style (such as “autumnal” elements), and additional accessories (such as “witchy” style charms and specific wrapping). While the creator always aims to create your custom design to your specific requirements, it is up to the professional and artistic discretion of the designer to arrange each of these elements.
Accessories, such as charms, are chosen by the creator based on the style that you chose. Specific items/arrangement, unless otherwise agreed to in writing by the creator, cannot be guaranteed (such as specific color shades). Once confirmed and shipped, custom orders are generally non-cancelable.
6. Order, Pricing & Payment
Prices are as listed on the website and may change at any time without prior notice. Payments are processed securely. You are responsible for any taxes, customs, or duties applicable to your order.
7. Intellectual Property
All site content—images, designs, descriptions, layouts—is owned by Beyond The Hedge. You may not reproduce, modify, distribute, or use such content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Beyond The Hedge disclaims liability for indirect, incidental, consequential, or punitive damages arising from use or inability to use our products or services. Our total liability for any claim arising under these Terms will not exceed the purchase price of the affected product.
9. Changes to Terms
We may update these Terms at any time. The most current version will be posted on our website, with the “Last Updated” date. Continued use of our site or services confirms your acceptance of any changes.